Digitalisation

Cognitive Automation and its Impacts on Skill Erosion of Individuals

Join us for an engaging two-hour Aalto EE Master Class designed to expand your knowledge of cognitive automation, its effects on your organization, and its extensive implications for knowledge work. This is a recording of a live Master Class organized on 13.6.2024. You will get access to the recording for 7 days.

Price

50€

Workload

-

Type

Self-paced online

Languages

English

Instructors
  • Avatar of Esko Penttinen
    Esko Penttinen

    Associate Professor, Aalto University

    Esko Penttinen is Associate Professor (tenured) in Information Systems at Aalto University School of Business. Penttinen holds a D.Sc. in Information Systems Science and a M.Sc. in Economics from Helsinki School of Economics.

    Penttinen's research helps organizations understand the intricacies related to the implementation of various forms of artificial intelligence, harnessing its benefits and avoiding the pitfalls. Penttinen is an avid student of the interplay between humans and machines, curious to generate insights on how to coordinate work tasks efficiently between the two. Penttinen's research has also addressed the more traditional information systems topics such as organizational governance issues related to outsourcing and virtual work. Penttinen's main practical expertise lies in the assimilation and economic implications of inter-organizational information systems, focusing on application areas such as electronic financial systems, government reporting, and electronic invoicing. Penttinen's research has appeared in leading IS outlets such as MIS Quarterly, Journal of the Association for Information Systems, Information Systems Journal, European Journal of Information Systems, Journal of Information Technology, International Journal of Electronic Commerce, MIS Quarterly Executive, and Electronic Markets.

    Besides teaching and research activities, Penttinen leads the Real-Time Economy Competence Center and he is the co-founder and chairman of XBRL Finland (www.xbrl.fi). Both these initiatives aim to design and develop systems and infrastructures to facilitate the move to electronic financial administration processes. In 2019-2023, Penttinen acted as the Finnish board representative in the IRIS association, which is the Scandinavian information systems community responsible for organizing the yearly IRIS/SCIS conference and overseeing the Scandinavian Journal of Information Systems.

  • Avatar of Joona Ruissalo
    Joona Ruissalo

    Postdoctoral Researcher, Aalto University

    Joona Ruissalo is a Postdoctoral Researcher in Information Systems Science at Aalto University School of Business.

    Ruissalo's research focuses on how the design, development, and use of cognitive technologies such as artificial intelligence and robotic process automation transform professional knowledge-intensive work. He currently studies these socio-technical issues in the domain of financial accounting.

For

This Master Class is relevant for all practitioners involved in projects that aim to automate knowledge work tasks whether it is with rule-based automation like robotic process automation or with artificial intelligence such as machine learning-enabled systems (e.g., business experts, managers, IT experts, IT managers, CIOs, HR experts).

Learning outcomes

Within the two hours of this master class, you will:

  • Gain insights into cognitive automation's impact on knowledge work.
  • Understand the dynamics related to employees’ skills and the organizational implementation of cognitive automation tools
  • Grasp the concepts of automation reliance and automation complacency
  • Think about how unintended skill erosion of employees might be avoided in the participant’s own organization
Content

Led by Aalto University experts this Master Class will demonstrate how increasing reliance on automation fosters complacency at both individual and organizational levels, weakening workers’ mindfulness across three work task facets (activity awareness, competence maintenance, and output assessment), resulting in skill erosion. Such erosion of skills may go unnoticed, unacknowledged by both workers and managers.

Content

Meet your instructors
Introduction to the topic: Defining Cognitive Automation and Introducing the Two Sides of Skill Erosion
The first part of the master class: Case of Skill Erosion in a Financial Accounting Organization
Discussion session
The second part of the master class: Uncovering the Dynamics of Skill Erosion on Individual and Organizational Levels
Discussion session
Key Takeaways